Privacy Policy

Turva ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crowdsourced security platform (the "Service").

By accessing or using Turva, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our Service.

a. Personal Information

When you create an account or interact with the Service, we may collect:

Full name
Email address
Phone number (including WhatsApp number)
Location data (if permitted)
Profile picture
Any information you provide when submitting reports

b. Automatically Collected Information

When you use the Service, we may automatically collect:

Device information (e.g., browser type, operating system)
Usage data (e.g., access times, pages viewed)
IP address
Location data (based on your device settings)

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the Service
To personalize your user experience
To verify and display incident reports
To communicate with you, including via email or WhatsApp
To monitor and analyze usage patterns
To detect and prevent fraud, abuse, or other harmful activity
To comply with legal obligations

3. Sharing of Your Information

We may share your information in the following cases:

With your consent: When you give us permission to share information.
With service providers: Who help us operate and maintain our platform.
To comply with laws: When required to do so by law or in response to legal requests.
To protect rights and safety: Where necessary to enforce our Terms or protect users and the public.

We do not sell or rent your personal information to third parties.

4. Location Data

We may request access to your device's location to enable incident reporting and nearby alerts. You can enable or disable location services at any time through your device settings.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to:

Remember user preferences
Analyze traffic and usage patterns
Improve functionality and user experience

You can control the use of cookies through your browser settings.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements.

If you delete your account, we may retain minimal data for security or legal purposes.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

Use the Service at your own risk and take steps to protect your account credentials.

8. Your Rights and Choices

Depending on your location, you may have rights under applicable data protection laws, including:

Accessing the data we hold about you
Requesting correction or deletion of your data
Objecting to or limiting certain uses of your data

To exercise your rights, contact us using the details below.

9. Children's Privacy

Turva is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]
WhatsApp: +234 814 495 2433
Website: www.turva.co

Thank you