Request to Clear Your Data

At Turva, we respect your privacy and believe you should have full control over your personal information. If you wish to request deletion of your personal data, you can do so by contacting us directly.

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How to Request Deletion

To request that your data be cleared from our system, please send an email to:

📧 Email: [email protected]

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What to Include in Your Email

To process your request efficiently and securely, please include the following details in your email:

1. Subject Line: Request for Data Deletion
2. Your Full Name: The name used when creating your account.
3. Registered Email Address: The email associated with your Turva account.
4. Phone Number (if applicable): To help us verify your identity.
5. Reason for Deletion (optional): While not required, knowing your reason helps us improve the platform.
6. Confirmation Statement: A line stating:
   "I confirm that I am the account owner and request that all my personal data be permanently deleted from Turva."

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What Happens Next

Once we receive your request:

• We will verify your identity to ensure the request is legitimate.
• If your account is verified, we will initiate deletion of your data within 7 business days.
• You will receive an email confirmation once the deletion process is complete.
• Some data may be retained as required by law or for security purposes (e.g., logs or abuse reports).

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Important Notes

• Account deletion is permanent. Once completed, you will no longer have access to your reports, profile, or saved information.
• You may be asked to verify your identity using the email or phone number associated with your account.
• Certain public reports you submitted may remain in anonymized or aggregated form for the safety of other users and historical reference.

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If you have further questions, feel free to reach out via:

• WhatsApp: +234 814 495 2433
• Website: www.turva.co